Privacy Policy

Effective: 1 April 2025

At chilljoy.xyz (also referred to as “we”, “our”, or “the Company”), we are committed to protecting your privacy and ensuring transparency about how we handle your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your data. By accessing or using any service, website, or product provided by chilljoy.xyz, you agree to the practices described in this policy.

Our registered office is located at 8167 Maple Dr, Lowell, Massachusetts 97655, United States. For any privacy-related inquiries, you can contact us via email at [email protected].

1. Information We Collect

We collect information to provide, maintain, and improve our services, as well as to communicate with you effectively. The types of information we collect include:

1.1 Personal Information You Provide

• Account information: When you register for an account or subscribe to our newsletter, we may collect your name, email address, username, and password.
• Payment details: If you purchase a product or service, we collect billing information such as credit card data, billing address, and transaction details. Payment processing is handled by PCI-compliant third-party processors; we do not store full payment card numbers.
• Communications: When you contact our support team, submit a feedback form, or participate in surveys, we retain your messages and any additional information you provide.
• Profile content: Any content you voluntarily upload, such as profile pictures, preferences, or comments, may be stored.

1.2 Information Collected Automatically

• Usage data: We automatically collect information about your interaction with our website and services, including pages visited, time spent, clicks, referring URLs, and diagnostics.
• Device & browser data: IP address, browser type and version, operating system, language preferences, and device identifiers.
• Cookies & similar technologies: As described in the dedicated Cookies section below.

1.3 Information from Third Parties

We may receive information from analytics providers (e.g., Google Analytics), advertising networks, and social media platforms when you interact with our content. This data is anonymized or pseudonymized where possible.

2. Use of Information

We use the collected information for the following legitimate business purposes:

• Service delivery: To create and manage your account, process transactions, provide customer support, and deliver the services you request.
• Improvement & personalization: To analyze usage trends, optimize user experience, develop new features, and tailor content to your preferences.
• Communication: To send administrative updates, security alerts, invoices, and (with your consent) marketing communications. You can opt out of marketing at any time.
• Legal compliance & security: To detect, prevent, and address fraud, abuse, security incidents, and to comply with applicable laws, regulations, or legal processes.
• Business operations: For internal purposes such as auditing, data analysis, and research.

3. Data Protection & Security